Digital products can’t be returned once they have been downloaded, so this policy explains exactly when we refund and how. It does not limit any rights you have under the consumer law of your country.
In short: all sales are final once a file has been downloaded or a licence activated — unless the product is at fault. If it’s faulty, doesn’t work as described, or never reached you, we’ll make it right.
When you are entitled to a refund
- Faulty product: the file is damaged, won’t open, or the software/template doesn’t work on a setup listed as supported on the product page. Tell us within 30 days of purchase. We will first try to fix the problem or send a corrected file; if we can’t resolve it within 7 days of your report, you get a full refund.
- Not as described: the product is materially different from its description on our website. Tell us within 30 days of purchase for a full refund.
- Duplicate purchase: you accidentally bought the same product twice. We refund the duplicate order (within 30 days).
- Not delivered: if you can’t access your download, we’ll resend it or restore access; if we can’t deliver it, you get a full refund.
- Not yet downloaded: if you haven’t downloaded the file or activated the licence, you can cancel within 14 days of purchase for a full refund.
When refunds are not available
- You have downloaded the product or activated the licence and simply changed your mind.
- The product works as described, but you didn’t need it, or it doesn’t suit a setup that isn’t listed as supported on the product page. Please check the requirements before buying, and ask us if you’re unsure.
- The problem is caused by your own modifications, third-party software, or a setup we don’t support.
- We see clear signs of abuse, such as repeated refund requests or sharing purchased files.
Software licences and subscriptions
- When a software purchase is refunded, its licence key is deactivated, updates and support stop, and you must uninstall the software.
- Subscriptions can be cancelled at any time to stop future renewals; you keep access until the end of the period you’ve paid for. Partial periods are not refunded. If a renewal was charged by mistake and you haven’t used the service since, contact us within 7 days and we’ll refund it.
Customers in the EU and UK
At checkout you are asked to agree to immediate access to the digital content and to acknowledge that you therefore lose the 14-day right of withdrawal. Your statutory rights for faulty or misdescribed digital content are not affected, and the faulty-product terms above always apply.
How to request a refund
Use the contact form and choose “Refund request”, or email support@gentlemansebooks.com. Include your order number and a short description of the problem (screenshots help for software and templates). We reply within 2 business days (Monday–Friday, India time).
Approved refunds go back to the original payment method through our payment provider and usually appear within 5–10 business days. Currency conversion differences or fees charged by your bank are outside our control.
Chargebacks
If something is wrong, please contact us first; we can usually fix it much faster than a bank dispute. If a chargeback is opened, we share the order, download and communication records with the payment provider.