Quick answers about buying, downloading and using our products. Can’t find what you need? Contact us.
Buying
Which payment methods can I use?
The methods available for your country and currency are shown at checkout. Payments are processed securely by our payment provider; we never see or store your full card details.
Which currency will I be charged in?
The currency is shown on the product page and at checkout before you pay. If your card is in a different currency, your bank may apply its own conversion rate or fees.
Do you add tax?
Where the law requires it, applicable taxes are calculated at checkout and shown before you pay.
Can I get an invoice?
Yes. Your order confirmation email serves as a receipt, and you can request a formal invoice through the contact form.
Downloads and access
Where do I find my download?
Once your payment is confirmed, the download link appears in your order email and under My account → Downloads. Downloads require you to be signed in to your account.
My download link doesn’t work. What should I do?
Make sure you are signed in, then try again from My account → Downloads. If it still fails, contact us with your order number and we’ll sort it out.
I paid but didn’t receive an email.
Check your spam or promotions folder first. Some payments take a few minutes to be confirmed. If nothing arrives within an hour, contact us with the email address you used at checkout.
Licences and updates
How many sites or computers can I use a software licence on?
Each product page states the number of sites, devices or users included. Licence details are also shown in your account after purchase.
How do I get updates?
Update terms are listed on each product page. When an update is available, you can download it from your account, or, for plugins, through WordPress when your licence is active.
Compatibility
Will it work with my setup?
Every product page lists its requirements: Windows version, WordPress/PHP version, or supported Excel versions. If you are unsure, ask us before buying and we’ll give you an honest answer.
Do your Excel templates use macros?
Each template’s page says whether it uses macros or external connections. Templates without macros work without enabling any security exceptions.
Refunds
Can I get a refund?
Yes, if a product is faulty, not as described or never reached you, and we can’t fix it. You can also cancel within 14 days if you haven’t downloaded it yet. Because digital files can’t be returned, we don’t refund a change of mind after download. See the full Refund Policy.